Política de envío

 

For packages lost in transit, please get in touch within 30 days from the estimated delivery date. We'll be happy to send a replacement order on your behalf.

 

Please note that we will place a reorder on your behalf unless you specifically mention that you prefer to receive a refund.

 

If you believe your order is lost and it meets the following criteria, get in touch with our team and we'll be happy to send a replacement order:

  • You have confirmed that the address provided is correct and complete

  • You've contacted their local post office or the shipping carrier to locate the order

  • The order is not marked as delivered by the shipping carrier 

  • It has been several working days since the Estimated Delivery Date has passed (keep in mind that the lost order claim should be submitted within 30 days from the Estimated Delivery Date), and

  • There were no recent updates made by the shipping carrier in the tracking link.

For the order to be considered lost, we might first need to confirm this with the shipping provider.

Last updated: 02.06.2024