Refund policy

All sales of digital or physical books and art prints are final and non-refundable, unless there is a technical problem with the product that prevents the customer from accessing or using it. In the case of technical problems, we will make every effort to resolve the issue in a timely manner. Please contact us at contact@yellowmadhouse.com for assistance.

Please note that we cannot issue refunds for products that have been downloaded or accessed, as these products cannot be returned.

For all other products, such as but not limited to - prints, clothing, merchandise, please refer to the below policy:

Returns Policy

You acknowledge that the Products are personalized and made specifically for each Order. Once an Order is placed, it cannot be changed or cancelled unless otherwise communicated by us to you through Gelato Platform for the specific Order.

  • Quality Guarantee

If you’re not satisfied with the quality of the products received  get in touch within 30 days of receiving the item and we’ll do everything we can to investigate and find a solution.

You can read more about reporting problems with orders in the article How do I report a problem with my order?

If our quality assurance team validates your claim, we will be happy to send a complimentary replacement order to your customer as quickly as possible.

We'd much rather fix any problems and send a replacement order to make sure your customers are happy with their orders. If that's not possible or you can't wait for a new order to arrive, please indicate that when you reach out to us and we'll give you a refund.

 

Color consistency

 

We use the same print machines, paper types, and work processes as our print partners to minimize color variations. Having said that, printing is a chemical process and 100% consistency cannot be achieved. Multiple factors influence the color, consistency, and final result: machine type, machine settings, paper types, humidity in the room, and when the machine was last cleaned, just to mention a few examples. Color variations that may occur due to the above-mentioned reasons lie within acceptable tolerance levels and are not covered under our quality guarantee.

 

Defective or damaged products

 

If you or receive defective or damaged orders, such as damage to the delivered products, errors in the number or quantity of the delivered products, or lack of quality of the delivered product not caused by lack of quality of the content you or your customer provided. Should you want to submit a new order, we will cover the costs of the new order.

 

  • Lost Orders Policy

For packages lost in transit, please get in touch with us within 30 days from the estimated delivery date. We'll be happy to send a replacement order on your behalf.

 

Please refer to this article Shipping & delivery: What if an order is lost in the mail?

 

  • Return Policy

 

Returned by Customer


We currently do not support returns because the products you order are personalized and made specifically for each order. Should you want to submit a new order, you will be liable for the costs of the new order.

 

  • Returned to Sender Policy

For these cases, please place a new order and get in touch with us so that we can report the problem and arrange for the product price to be refunded for the new order. This way, you will only pay again for the shipping of the order.

 

Please refer to this article My order shows it is being returned to sender, what now?

 

Wrong Address

 

If you provide an address considered insufficient by the courier, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.

 

Rejected by the Recipient

 

If you rejects the shipment during the delivery, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.

 

Unclaimed

 

If you are not able to receive their order at the address, the shipments may be available for pick up at their local post office or carrier pick up point. Shipments that go unclaimed may be returned to the sender. For these cases, please place a new order and get in touch with us so that we can report the problem and arrange for the product price to be refunded for the new order (you will still have to pay for the shipping costs).

 

Our return policy is available in our Terms of Use.

 

If you have any questions or concerns about our returns policy, please feel free to contact us at contact@yellowmadhouse.com before making your purchase.

Thank you for your understanding.

SHOPIFY POLICIY BELOW:

Returns

Return eligibility depends on the items in your order.

Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.

You may request a return within 30 days after your item is delivered.

Return shipping is free, and we will provide a return label.

How to start a return

Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.

Contact us before returning an item.

If your return is approved, we will provide you instructions on how and where to send your package to complete your return.

Items sent back without first requesting a return will not be accepted.

Damages and issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.

Exceptions and non-returnable items

Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.

Contact us if you have questions about whether a specific item can be returned.

Exchanges

Contact us to ask about exchange options before returning your item.

European Union returns and cancellations

If you are a consumer in the European Union and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods for any reason, unless an exemption applies.

After you notify us that you wish to cancel, you must return the goods within 14 days.

We will refund eligible cancelled orders within 14 days after we are informed of your cancellation, but we may withhold the refund until we receive the goods back or receive evidence that you have sent them back.

For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We are not required to refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.

To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.

United Kingdom returns and cancellations

If you are a consumer in the United Kingdom and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods, unless an exemption applies.

After you tell us you wish to cancel, you must return the goods to us within 14 days.

We will refund eligible cancelled orders within 14 days after we receive the returned goods or receive evidence that you have sent them back.

For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We may not refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.

To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Last updated:14.10.2026